Interhealth Care Services Ltd


The Cheshire & Merseyside NHS Treatment Centre

We have successfully completed our 5 year contract at the treatment centre, during this time we provided an excellent service for our patients and delivered over 30,000 orthopaedic procedures during that period. We would like to thank you for choosing to have your treatment with us and hope you are recovering well.

The contract for Orthopaedic Services at the treatment centre ended on 31st May 2011. We no longer operate our services from this site.

If you are a patient of ours and have any queries please contact us by email on enquiries@interhealthcanada.co.uk or call our helpline on 01928 574001 during office hours from 9am to 5pm.

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Some Frequently asked Questions:


QUESTIONS WITH RESPECT TO CLINICAL ISSUES

  • Where will I have my follow up?
  • and I had an operation at the ISTC who will follow up my care?

There should be no problems with follow ups and all patients will receive all of the follow ups that they need by an orthopaedic consultant surgical team. Each patient will be contacted to agree the date, time and place of their follow up appointment.

  • Where will I have my second hip done?

Any decision about further procedures is a clinical one agreed between patients and their clinicians. Patients are referred into secondary care (hospitals) by their GP and it is their GP or the practice who will then offer the choice of provider. This is current standard NHS practice.

  • Where will I go if I need to go back because there is a problem?

What do I do if I believe that the patient has a problem related to the original surgery?

Whilst the contract is still open all clinical queries and re-referrals for any problems relating to original surgery should be made to the Treatment Centre as currently happens.

Once the contract has closed patients should liaise with their GP who will discuss each individual patient's requirements and then offer the appropriate choice of provider. This is a patient's right wherever they have had original surgery and does not just apply to patients treated under this contract.

  • Where else can patients go for orthopaedic treatment?

All services commissioned (bought) by the NHS are available on the Choose and Book referral management system and also on the NHS Choices web site (www.nhs.uk ). When the decision is made by a GP to refer for treatment the choices appropriate for each individual are listed and it is from this choice a patient can choose their preferred provider.

If a patient has a subsequent problem with their condition how can they or their GP get to speak to the original Consultant if they are practicing elsewhere?

If a patient has a subsequent problem with their condition they should discuss this in the first instance with their GP and together they will agree the appropriate next steps for you.

  • If I have a subsequent problem with my condition and can't speak to my Consultant will someone else be able to see me, and will they have access to my medical notes history?

If after discussion with your GP a decision is made to re-refer you into secondary care your GP will make sure that you are offered choice of provider and that they (the new provider) are sent all of the required information in the referral letter. This will make sure that all the information that is needed to be able to treat you is available. The NHS always makes sure that patient information is handled in a safe, secure and confidential manner and has formal agreements to make sure that any information that has been created/documented in one hospital is passed to any other hospital that requires the information to be able to treat a patient.

  • Will waiting times increase at other hospitals by not renewing this contract?

The government sets referral to treatment targets which all NHS providers and commissioners have to work to. It is the responsibility of the commissioner (primary care trust) to make sure that there is the appropriate capacity to meet the clinical demand for services.

What happens if there is a national recall of a prosthesis or something similar?

Closing the contract has no impact on the national standard processes that are in place that make sure that all patients are contacted in these circumstances. This includes using the National Joint Registry.

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QUESTIONS WITH RESPECT TO ADMINISTRATIVE TYPE ISSUES

  • Where will my medical records be held?

Access to medical records is governed by the Data Protection Act 1988. All patients should be reassured that the terms of the Data Protection Act are rigorously enforced at all times.

  • If I have a subsequent problem with my condition and can't speak to my Consultant will someone else be able to see me, and will they have access to my medical notes history?

If after discussion with your GP a decision is made to re-refer you into secondary care your GP will make sure that you are offered choice of provider and that they (the new provider) are sent all of the required information in the referral letter. This will make sure that all the information that is needed to be able to treat you is available. The NHS always makes sure that patient information is handled in a safe, secure and confidential manner and has formal agreements to make sure that any information that has been created/documented in one hospital is passed to any other hospital that requires the information to be able to treat a patient.

Post Contract Closure Protocols

Click to download a copy of the Post Contract Protocols:

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